ClickPost

Contlo x Clickpost

With ClickPost x Contlo integration, you can receive all the events on tracking status of orders directly on Contlo and use them to set automation triggers and create segments based on the received data. These created segments can help you in sending campaigns too.

Step 1: Install ClickPost

In Contlo, go to App Store > Integrations >ClickPost >Add integration.

Once installed on the Contlo App Market, a webhook link will be received that will have to be pasted on your ClickPost Dashboard under the WebHook section.

In Clickpost dashboard, go to settings>Notifications>Webhooks>All statuses and paste the URL taken from Contlo dashboard there.

Upon pasting the webhook on the ClickPost dashboard, the endpoints for receiving the following data will get collected:

Event Received	Description
Clickpost Order Placed	Triggers when AWB is registered for an order placed.
Clickpost In Transit	Triggers when status of an order is moved to order in transit.
Clickpost out for Delivery	Triggers when status of an order is out for delivery.
Clickpost Delivered	Triggers when status of an order is delivered
Clickpost Delivery Failed - Customer Rejected	Triggers when status of an order is delivery failed due to customer rejecting the order
Clickpost Cancelled Order	Triggers when status of an order is cancelled.
Clickpost RTO Requested	Triggers when status of an order is RTO requested.
Clickpost RTO Delivered	Triggers when status of an order is RTO delivered.
Clickpost Lost	Triggers when status of an order is lost.
Clickpost Damaged	Triggers when status of an order is damaged.
Clickpost Shipment Delayed	Triggers when status of an order is shipment delayed
Clickpost Out For Pickup	Triggers when status of an order is out for pickup.

Step 2: Creating an Automation Flow

Once you have successfully integrated Contlo with ClickPost, please create a new automation flow in Contlo that uses the events received from the ClickPost WebHook.

To create a new automation flow-

In Contlo, go to Automation > Create Automation > Build from scratch.
Choose Trigger > Click on ClickPost Out for Delivery
Set up other filters if you wish.
Add a Time delay and add Email as the action and customize the email template according to your own need.
Name your automation flow for ease of tracking later on the dashboard.
Click on Launch Automation to publish the flow.

For every order that gets updated for out for delivery, the user will get the desired marketing message with channel chosen. This can also be tracked on the automation dashboard.

Step 3: Creating a segment

To create a new segment -

In Contlo, go to Audience > Segments > Create from scratch.
Name your segment for ease of tracking later on the dashboard.
In segment criteria > What someone has done/not done >ClickPost { events as mentioned in the drop down menu }.
Set up other filters if you wish.
Click on Create Segment.

All the contacts which fall under this category will now populate in the total audience in the segment made.

Add your Tracking URL

Post Installing Clickpost's Webhook URL to Contlo, copy your store's tracking URL and paste it in the input box found below the Webhook URL.

For the case of sending your dynamic tracking URL to your customers in automations, you can choose to append your static tracking URL in 2 ways:

Through the Order ID.

In the case of sending the user a dynamic tracking URL through their Order ID, add {{event.order_tracking_url}} in the custom tags as shown in the picture -

Through the Airway Bill ( AWB ) Registered.

In the case of sending the user a dynamic tracking URL through their AWB, add {{event.awb_tracking_url}} in the custom tags as shown in the picture -