ClickPost

By integrating ClickPost with Contlo, you can send shipment related events from ClickPost to Contlo where you can create Segments, launch Campaigns or Automations.

Prerequisites

Open the Contlo dashboard and go to the App Market from the sidebar.
Search and install the ClickPost app.
Copy the webhook URL to add it later on the ClickPost dashboard.

Set up ClickPost

To integrate ClickPost with Contlo, follow the steps below:

Open your ClickPost dashboard and go to Settings on the sidebar.
On the Settings menu, go to Notifications > Overview.
On the Notification Overview screen, locate the Marketing Tools channel from the table and click configure on the gateway.
Click Integrate on Contlo, add the webhook URL and click Submit.
To enable events and specific properties for every event from ClickPost, coordinate with your Clickpost CSM.

Events

You can use events given in the table below:

Event	Description
Out For Pickup	Item is scheduled for pickup by delivery service.
Shipped	Item is shipped and is in transit to the destination.
Out For Delivery	Item is on its way to the delivery location.
Failed Delivery	Attempt to deliver the item was unsuccessful.
Delivered	Item successfully delivered to the specified location.
RTO	Return to Origin: Item is being returned to the sender or origin due to various reasons.
Failed Delivery Reminder	Notification reminding about a failed delivery attempt.
AWB Registered	Air Waybill (AWB) or tracking number has been registered for the shipment.
Order Cancelled	Order cancelled by the customer or the system.
Return Request Placed	Request initiated by the customer to return the item.
RTO Delivered	Returned item successfully delivered to the origin.
Reached Destination Hub	Shipment has reached a hub or distribution center.
Pickup Failed	Attempt to pick up the item for delivery is unsuccessful.
SLA Breach	Service Level Agreement (SLA) breach, indicating a failure to meet agreed-upon service levels.
Return Request Approved	Return request initiated by the customer is approved.
Return Request Rejected	Return request initiated by the customer is rejected.
Return Request Received	System has received a return request from the customer.
Return Request Closed	Return request is processed and closed.
Out For Delivery Before Committed SLA	Item out for delivery before the committed Service Level Agreement (SLA).
Out For Delivery After Committed SLA	Item out for delivery after the committed Service Level Agreement (SLA).
Exchange Request Placed	Request initiated by the customer to exchange the item.
Exchange Request Approved	Exchange request initiated by the customer is approved.
Exchange Request Rejected	Exchange request initiated by the customer is rejected.
Appointment Based Notification	Notification related to a scheduled appointment or delivery time.
Post Delivery Survey Notification	Notification requesting feedback or a survey after delivery.
Exchange Request Closed	Exchange request is processed and closed.
Send Refund Payout Link	Sending a link to the customer for processing a refund payout.
Refund Payout Link Reminder	A reminder notification regarding a pending refund payout.
SLA Breach Day 3	SLA breach notification on the third day, indicating a delay.
SLA Breach Day 5	SLA breach notification on the fifth day, indicating a prolonged delay.
Seller Shipped	Notification that the seller has shipped the item.
Seller Out For Pickup	The seller's item is out for pickup by the delivery service.
Seller Out For Delivery	The seller's item is on its way to the delivery location.
Seller Failed Delivery	The seller's attempt to deliver the item was unsuccessful.
Seller Delivered	The seller's item is successfully delivered to the specified location.
Seller RTO	Seller-initiated Return to Origin: The item is being returned to the seller due to various reasons.
Seller AWB Registered	The Air Waybill (AWB) or tracking number is registered for the seller's shipment.
Seller Order Cancelled	The seller has canceled the order.
Seller RTO Delivered	The item, which was seller-initiated return, has been successfully delivered to the seller's location.
Seller Return Request Closed	The return request initiated by the seller is processed and closed.
Seller Out For Delivery Before Committed SLA	Seller's item is out for delivery before the committed Service Level Agreement (SLA).
Seller Out For Delivery After Committed SLA	Seller's item is out for delivery after the committed Service Level Agreement (SLA).
Seller Pickup Failed	The seller's attempt to pick up the item for delivery was unsuccessful.

Event Properties

Each event has its own event properties that you can use to gather certain information. These properties should be enabled for the respective event on the ClickPost dashboard.

There are two types of event properties-

Default event properties

These properties available on the automation tags in Contlo for all the events.

Property	Description
`customerPhone`	Phone number of the customer associated with the notification event.
`notificationEventId`	Unique identifier for the notification event.
`referenceNumber`	Reference number or identifier linked to the event.
`clickpostStatusCode`	Status code assigned by ClickPost indicating the status of the notification event.
`waybill`	Air Waybill (AWB) or tracking number associated with the order.
`orderId`	Unique identifier for the order linked to the notification event.
`is_rvp`	Binary indicator (e.g., 0 or 1) specifying if the item is a return-to-vendor.
`customerName`	Name of the customer associated with the notification event.`

Custom event properties

These properties are not available on Contlo but you can insert these properties in automation variables as {{event.property_name}} .

Property	Description
items	Details of the items included in the order.
codValue	Cash on Delivery (COD) value associated with the order.
invoiceValue	Total value mentioned in the invoice for the order.
courierPartnerName	Name of the courier partner responsible for the delivery.
orderType	Type of order, e.g., standard, express, etc.
enterpriseName	Name of the enterprise or business associated with the order.
quantity	Number of items included in the order.
trackingLink	Link providing tracking information for the order.
eddMinSla	Minimum Estimated Delivery Duration Service Level Agreement (SLA).
eddMaxSla	Maximum Estimated Delivery Duration Service Level Agreement (SLA).
forwardReferenceNumber	Reference number associated with forwarding the order.
forwardWaybill	Air Waybill (AWB) or tracking number for the forwarding order.
courierPartnerPhone	Contact number for the courier partner.
courierPartnerEmail	Email address of the courier partner.
channelName	The channel through which the order was placed.
deliveryDate	The scheduled delivery date for the order.
deliveryAddress	The address to which the order is to be delivered.
eddMinDate	Minimum Estimated Delivery Date.
eddMaxDate	Maximum Estimated Delivery Date.
trackingPageOrderLink	Link to the tracking page specific to the order.
invoiceUrl	URL link to the invoice associated with the order.
labelUrl	URL link to the label or shipping document for the order.
itemLevelQuantity	The quantity of each item in the order.
resellerName	Name of the reseller or intermediary involved in the order.
rejectReason	Reason for rejecting the order.
color	Color of the ordered item.
brand	Brand name of the ordered item.
size	Size of the ordered item.
itemLevelHtmlDetails	HTML-formatted details specific to each item in the order.
orderDate	The date when the order was placed.
returnReferenceNumber	Reference number associated with the return request.
returnPickupDate	The scheduled date for the pickup of the returned items.
returnAddress	The address to which the return is to be sent.
returnPlacedDate	The date when the return request was initiated.
failedDeliveryReason	Reason for the failed delivery attempt.
failedPickupReason	Reason for the failed pickup attempt in return.
finalRefundAmount	The final amount to be refunded after processing the return.
payoutLink	Link for processing the payout or refund.
dropStartTime	The start time for item drop-off or delivery.
dropEndTime	The end time for item drop-off or delivery.

Create an automation flow

Once you have integrated Contlo with ClickPost, follow the steps below to create an automation flow:

Open the Contlo dashboard and go to the Automations from the sidebar and click Create Automation.
On the Choose a template screen, click the Build From Scratch.
On the Automation editor, click Set a trigger on the canvas.
1. On the Trigger pane, choose a ClickPost even from the dropdown that acts as a trigger for the automation.
2. Set up other filters as per requirement.
From the left sidebar, drag the message block through which you want to send information to the user.
The following tags are available in automation:
1. invoiceValue
2. trackingLink
3. waybill
4. codValue
5. courierPartnerName
6. quantity
7. orderId
Once your automation is configured, click the Launch Automation button to make the automation active.

Create a segment

Follow the steps below to create a new segment:

On the Contlo dashboard, go to Audience > Segments > Create Segment and choose the type of segment as per your requirement.
In the Segment Name field, name your segment for ease of tracking later on the dashboard.
In Segment Criteria dropdown,
1. Select What someone has done/not done
2. Pick a ClickPost event as per requirement to filter your audience.
3. Choose the remaining Segment Criteria as per your need.
Click on Create Segment

All the contacts that fall under this category would now populate in the total audience in the segment made.