Gorgias x Contlo Integration

With Gorgias x Contlo integration, you can use Contlo to send automation triggers to reach out to users whose ticket has been raised on Gorgias, create segments using the Gorgias Ticket Created, Gorgias Ticket Closed& Gorgias Ticket Reopened trigger and boost your marketing through different channels offered by Contlo.

Step 1: Installing Gorgias

In Contlo, go to App Store > Integrations >Gorgias >Install> Enter your Gorgias domain URL > Authorise app.

Once done successfully, the integration between Gorgias and Contlo is now live. All contacts whose ticket will be raised in Gorgias will populate in the audience section of Contlo with following events and their respective usecase:

Step 2: Creating an Automation Flow

Once you have successfully integrated Contlo with Gorgias App, please create a new automation flow in Contlo that uses the Fera Review submitted tri

To create a new automation flow-

1. In Contlo, go to Automation > Create Automation > Build from scratch.
2. Choose Trigger > Click on Gorgias Ticket Created as the trigger.
   Set up other filters if you wish.
3. Add a Time delay and Add Email as the action and customize the email template according to your own need.
4. Name your automation flow for ease of tracking later on the dashboard.
5. Click on Launch Automation to publish the flow.

For every new ticket now raised on Gorgias, the user will get the desired marketing message with channel chosen. This can also be tracked on the automation dashboard.

Step 3: Creating a segment

To create a new segment -

1. In Contlo, go to Audience > Segments > Create from scratch.
2. Name your segment for ease of tracking later on the dashboard.

3. In segment criteria > What someone has done/not done >Gorgias Ticket Created as the trigger.
   Set up other filters if you wish.

4. Click on Create Segment

All the contacts which fall under this category will now populate in the total audience and in the segment made.